You can access the facility between 10 minutes before and 5 minutes after your booking. We ask that you be courteous to other customers by leaving the facility when your reservation has ended. Our security team will charge penalties to those who significantly overstay and ignore voice downs.
Yes. We currently don’t have house paddles in the facility but we provide balls, which are available to use free of charge.
Yes, up to 6 people may use the facility as part of a single reservation. We ask that you invite your guests through the app or website and that each of your guests create their own account (they should also be sure to sign the waiver). You can even use the app to split the bill among your guests automatically. Guests who are not actively playing should make use of the available seating so that they do not get in the way of customers using other courts.
We do not have food or beverages for sale. There is a hydration station in the back of the facility to refill your water bottle.
You may bring single-serve (i.e., no large bottles) non-alcoholic drinks and small snack items (e.g., energy bars) into the facility. However, we ask that you not drink or eat (except water) on the courts. Please confine any eating or drinking to the seating areas in the front and back of the facility.
No, we do not have showers or locker rooms in this facility.
Yes, you can select a court on the ‘Order Summary’ page of the app before finalizing your payment. There will be a drop-down menu to pick your desired court, provided that it has not already been selected by another customer. The default is ‘auto-assign,’ which means the system will pick a court for you by the time you enter the facility.
Yes, you can extend your court time as long as it’s available after your initial reservation. To do so, please go into the app and follow the standard booking process. It is possible that you may have to move to a different court if the specific court you are on is already booked for the subsequent period.
You will receive up to 5 videos replies for free.
To request custom reply available on the app, go to reservation>history>custom reply at the bottom of the screen. Custom replies are available for 48 hours. After 48 hours, the option for custom reply will disappear. The cost of custom reply is:
$5 for up to 14 minutes
$10 for between 15-29 minutes
$15 for between 30-60 minutes.
If you stay on the court more than 5 minutes past your reservation, our security team will contact you via the screen on the side of the court. If you ignore them, the system will automatically charge you for an additional hour. Please make sure you clear the court when your reservation is finished.
You may not use any court without a reservation for that court. Jumping courts will result in a fine.
No, this is not permitted. X Pickleball Club coaches were heavily vetted prior to being hired, and all of them are fully certified and insured. Bringing in an outside coach puts you, the coach, and X Pickleball Club at risk of harm.
No, this is not permitted. If you are interested in using X Pickleball Club’s venue to coach students, please reach out to us and inquire about being added to our coaching roster.
No. Neither smoking nor vaping is allowed in the facility. Our security team will charge up to $500 penalties to those who smoke or vape inside the facility, and your account may be suspended. X Pickleball Club does not serve alcohol, nor are customers permitted to bring their own alcohol onto the premises.
Our security will charge penalties for infractions. The penalties vary depending on severity and will escalate after ignored voice downs or repeat infractions. The following is a list of infractions that carry penalties:
Weekdays: 5 pm to 11 pm, Weekends: 8 am to 11 pm.
If you require ADA access to the facility, please click this link and fill out the form. You will then be provided with the information required to access the facility. Please use this link to add your information.
